Flew back in July last year. Flight was delayed many hours with no update or vouchers for refreshments.
They confirmed last September that we were due 400 Euros each & said it was being transferred to the relevant payment department.
Still not paid. I have copied the msg received today… I do not want flight credit. Any advise where to go with this? Thanks
“We are aware that you have been waiting for a long time for the compensation you are entitled to, which we confirmed long ago. We thank you for your understanding and patience. We would like to state that we will have to hold cash payments a little longer due to the intensity. However, we do not want to keep you waiting any longer; we have an offer for you to use your entitlement for your next vacations or flights.
If you wish, we can immediately send you a link to a Voucher to be used on our website for the amount provided.
Your voucher can also be used on our website for extra services such as new flight tickets, baggage and meals. Your coupon will be valid for 4 years from the moment you accept.”
They confirmed last September that we were due 400 Euros each & said it was being transferred to the relevant payment department.
Still not paid. I have copied the msg received today… I do not want flight credit. Any advise where to go with this? Thanks
“We are aware that you have been waiting for a long time for the compensation you are entitled to, which we confirmed long ago. We thank you for your understanding and patience. We would like to state that we will have to hold cash payments a little longer due to the intensity. However, we do not want to keep you waiting any longer; we have an offer for you to use your entitlement for your next vacations or flights.
If you wish, we can immediately send you a link to a Voucher to be used on our website for the amount provided.
Your voucher can also be used on our website for extra services such as new flight tickets, baggage and meals. Your coupon will be valid for 4 years from the moment you accept.”
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23 Comments
sorted byMeant to add - you have up to 2 years so no panic.
If it all goes bad then you can always try one of the third party specialist sites. Big downside is they charge - up to 40% (edited)
Thank you for taking the time to reply. I see they do have a Facebook account so will try messaging them on there first.
Thanks again (edited)
I used resolver first but they ignored to email back.
Next I did direct complain with them, after awhile they offered my voucher for next flight,of which I decline the offer, I requested only cash payment, then they ignored me to even reply.
Next I went on twitter page complain to them, they replied saying someone will deal with my case so Dm details.
And then end of march contacted CAA with my complaint.
I sent CAA reply to Ceo through twitter and email.
On 13th April payment received into my bank.
They want you to give up. Never.
Send them an email stating you will be logging a case in the small claims court in due course, then put the address of your local court just for effect, and you would like details of their legal team for one of the forms.
Either they will expedite the payment to you or provide the required details in which case, log the claim. (edited)
I registered a complaint with the CAA as Correndon didn’t bother replying to Facebook/emails on recommendation.
Within a few days of the CAA contacting them the money owed was in my account! So the CAA is obviously the way to go.
Thanks for all the advise peeps (edited)