A warning. Currys_clearance are now not giving timelines for refunds on warranties.
They do not answer the phone on 01636 595850 and you cannot speak to them on 0344 561 0000 numbers as that department doen't recognise the order numbers from the clearance section (they'd have to start with Eby and Currys PC World clearance orders don't).
I've been waiting a month since my laptop was confirmed as returned (one of the last messages from their customer service I had), have been given no timeline for my refund (which was confirmed in late July as being ready for issuing) and have been told my only recourse is writing a letter of complaint.
The laptop was just over 6 months into an alleged 12 month warranty.
It's the very worst of customer service.
Ebay won't step in as it's past 6 months (I don't get the feeling they would in any case).
I've noticed feedback creeping in on ebay saying the same thing, so it's not isolated.
Be warned, it's not a good sign.
They do not answer the phone on 01636 595850 and you cannot speak to them on 0344 561 0000 numbers as that department doen't recognise the order numbers from the clearance section (they'd have to start with Eby and Currys PC World clearance orders don't).
I've been waiting a month since my laptop was confirmed as returned (one of the last messages from their customer service I had), have been given no timeline for my refund (which was confirmed in late July as being ready for issuing) and have been told my only recourse is writing a letter of complaint.
The laptop was just over 6 months into an alleged 12 month warranty.
It's the very worst of customer service.
Ebay won't step in as it's past 6 months (I don't get the feeling they would in any case).
I've noticed feedback creeping in on ebay saying the same thing, so it's not isolated.
Be warned, it's not a good sign.
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34 Comments
sorted byI have when ebay have not helped.
Alexander.Baldock@DixonsCarphone.com
Worked for me within a couple of days when Curry's customer service blanked me.
Nice avatar, love that album
So I finally got refunded after over a month, but is a shambles I had to chase it up.
They’ll probably be bought out by some other company before long.
js-confusion.livejournal.com/
Just a quick update, After writing to them numerous times and threatening them to dispute the charge in case they are not letting me know in 24hrs an exact date when ill get refunded, they refunded me yesterday the full amount. 8 working days after return instead of 5. Not too bad....
I had to call their phone number
Yes, I think this is something new though.
The customer service are actually telling people that management are telling them there's no timeline for refunds and no recourse.
Bad customer service is one thing, actively announcing refunds aren't coming as a statement and handing out addresses for written complaints is another!
Considered this. Probably my next step, actually. I always find it tricky when you've been told a refund is coming. But yes, thanks, that was my next step.
That's good advice. I will try it.
I returned an item 8 days ago . being told refund will be processed within 5 working days. its now 6.
Contacted them about it , the answer was shocking :"Unfortunately, at this time we are unable to specify an accurate date of when you should receive your refund however, we want to assure you that we are working to resolve this as promptly as we can."
So here we go , The headache has started....
I just emailed the above email and got a response that they investigating, ..... I think to invetigate a murder will take less time than their investigation....
I have the same issue and its been over 3 weeks still not refunded. Any ideas on how to chase this up and get refund please
Do you currys clearance ebay phone number please? I communicate only on ebay messages and its clearly not working. Thanks
Bought from currys website before xmas
Returned the item to store for a refund (found a better deal online via hotukdeals)
The money was refunded to my credit card without delay or problems
I didn’t buy from the clearance eBay store (mentioned in my initial post). The op also said they’ve tried the phone numbers without getting anywhere. Sorry, I can’t help any further. (edited)
I bought a laptop and it failed after 10 months so sent it back to curry’s clearance. They confirmed the return but said they cannot refund without raising a financial dispute through my card company. I didn’t pay via PayPal but via Amex.
Amex have told me as it’s over 120 days I cannot create a dispute. So I’m now stuck with no one able to do anything!!
They sent me an email stating the item has been succesfully recieved and processed but stated
"Unfortunately, as your order is over 90 days and due to eBay Managed Payment, our refund isn't processing correctly through our system.
Could you please open a payment dispute directly with the financial institution used at the time payment for your purchase? "
Raised a case with paypal.
Now my account at ebay has been permanently suspended due to - "Pattern of returning items that are different from the original item sent to you."
This suspension came immediatly after raising the case. I have not returned an item to Ebay in at least 3 years. And it certainly was the original item.
Another horrible business run like sports direct!!!! (edited)