Because sometimes things aren't that smooth? Ive had it may times before you're arguing back and forth to have postage refunded I would agree and say, hassle. Simple option - the multi-million dollar firm could sub the postage like most other retailers IMO.
I have never said they offer free returns however it’s free via paying by PayPal, a benefit that’s used widely for paying viathem. At no point are you out of pocket - PayPal usually reimburse the return cost before it’s even received back to Abercrombie. I don’t understand what you find so difficult about uploading 1 picture on a website to get a ‘free’ return to any company not just Abercrombie.
Please stop, Its not free. Abercrombie do not offer free returns in any way. You can get reimbursed by Another company by claiming via a form
So it’s free then, you uploaded an image of the pre-paid return to PayPal and 2-3 days later you have a refund, you’re not out of pocket as Abercrombie withhold £5 from your return and PayPal refund it, great system tbh - I use it for multiple companies that don’toffer free returns (Uniqlo, Hollister, Abercrombie etc.,)
Its not free, you have to apply for a refund. Hassle I'll stick with most retailers that have a simple free return set up