Posted 17th Jul 2020
Hi
I have recently switched to virgin media for broadband and tv. I thought that engineer visit will be free if needed. Now they say that we have to self install and if there is any difficulty then they will send engineer and we have to pay for engineer. Is there a way we can get free engineer visit/installation from virgin?
thank you !
I have recently switched to virgin media for broadband and tv. I thought that engineer visit will be free if needed. Now they say that we have to self install and if there is any difficulty then they will send engineer and we have to pay for engineer. Is there a way we can get free engineer visit/installation from virgin?
thank you !
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sorted byThis, the self install really is just plugging it in and powering it up, you can’t really go too wrong.
Obviously if you have a disability and are, for example, unable to read / follow a (relatively) simple diagram and / or have limited manual dexterity then a provider will show great flexibility - when informed of that disability.
In this case I’d ring and state the fibre connectivity doesn’t appear to be there. Hence self install wouldn’t work, an engineer will have to attend and install the cabling as necessary, I highly doubt they’d charge for this as it’s usually bundled with a new connection (albeit their records state the previous homeowner once had a connection).
you need to get in touch with them, because if you don’t have the virgin media connection it’s Coax (like a Sky dish cable) they will have to pull one in.
If you mean you only have a BT socket for a landline phone: you don't need one, so no issue, it's still self-install.
Call them up and tell them.
A BT/Openreach phone socket will be no good for a Virgin Media service.
I remember when I had VM, the hub was connected via COAX cable, and my phone was actually plugged into the hub, making the phone socket redundant.