Are all Leon restaurants this bad?

No they definitely aren’t all like that . Usually eat in ones around London though and some of the others are franchises so maybe the one you visited is . Not that it excuses cold food , but normally Leon’s staff are more friendly and helpful than a lot of places. Was in Tottenham Court Road branch this week , food all hot and tasty as usual , and staff went above and beyond when the app wasn’t playing ball , especially as we were there on one of the days when everything chicken related had been removed from lots of places menus.

Prices are a little high for fast food I guess , but they email offers and discounts regularly , and a permanent 15% student discount . We normally have the rice boxes not burgers but no reason to think they would be worse than the rest of the menu , and plenty of people around us eating them .

did you "demand" a refund? did you stop any staff as soon as you realised the food was unacceptable? Did you finish all the food and drink before complaining?

Sometimes explaining what the problem is and then ASKING them how they could fix it gets a better response. As someone who has managed in hospitality, being given the chance to rectify any problems early on can avoid issues later. Also getting feedback is what makes people come back and also makes a better experience for me and my staff. I'd rather offer an alternative free meal and drink than let a customer leave unhappy.

jon81uk16/05/2022 11:11

Leon has always been expesive for small portions, I avoid them.But in your …Leon has always been expesive for small portions, I avoid them.But in your case if the food is cold just tell them that and get it replaced/refunded.Read lessRead more

That's what I did. I literally took in back in immediately after realising it was cold. Then then asked me if I was sure it was cold because they saw it come out fresh from the kitchen. I told them to literally place their hands on it and they'd realise it was. I very rarely ask for refunds or complain about food stuff as I've been in the catering/food industry for most of my life but the food was atrocious. The refund is going to take up to 12 days also so I hope there's no hiccups there.

Yummmmmm... ASDA burgers.

SampleX15/05/2022 17:17

Yummmmmm... ASDA burgers.

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Well that one certainly is according to tripadvisor anyway


tripadvisor.co.uk/Res…tml

I go to the Birmingham one nearly every week and never had an issue

MadeDixonsCry15/05/2022 18:07

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Hmmm.

No... honestly... I'm a big fan of whatever cheap low quality delectables the Issa Brothers can cram on their forecourts that save them money from having to franchise actual world-established brands...

Leon peaked in about 2017, since then they have been on the out, with a good flushing from recent events!

Leon has always been expesive for small portions, I avoid them.

But in your case if the food is cold just tell them that and get it replaced/refunded.

CalmerChameleon16/05/2022 11:34

That's what I did. I literally took in back in immediately after …That's what I did. I literally took in back in immediately after realising it was cold. Then then asked me if I was sure it was cold because they saw it come out fresh from the kitchen. I told them to literally place their hands on it and they'd realise it was. I very rarely ask for refunds or complain about food stuff as I've been in the catering/food industry for most of my life but the food was atrocious. The refund is going to take up to 12 days also so I hope there's no hiccups there.Read lessRead more

its a joke, they take payment straight away but won't pay back as quick. they are all the same, transfers take no time.

as for leon i've never heard of them, but i very rarley eat in chain places as i prefer indepndant..