The Contract (Rights of Third Parties) Act 1999 gives powers to third parties in certain circumstances to enforce terms of a contract that confer a benefit upon them, either expressly or as a matter of contractual construction. That applies to the relationship between Hermes and the recipient of a parcel although Hermes would attempt to deny it. The Consumer Action Group website, https://www.consumeractiongroup.co.uk , provides help to recipients of parcels having issues with Hermes.
Its a Robber. I sent few parcels and they are not deliveried. I have tried to contact Hermes . But just digital robot replies. The parcels shows on the way me 9 May 2021 but over 2 weeks. Another parcel shows damaged and no returns to me (no contact, no compensation) ???? Its so annoying with Herms service. Please do not use Hermes they will take your items
Yes, I can symathise with both dudes here.
Unfortunately, if a driver was trying to fiddle their bonus, then that has caused me a lot of unnecessary messing around.
"Your item has been delivered" when it hasn't is common. This is generally because the driver is running late/ lost/ got to go somewhere/ any reason really.. so he marks it as delivered and delivers next day. They are often self employed subcontractors and often have a bonus for delivering everything in one day- so they lose this bonus. When you earn around £100 a day, an extra £15 a day is a real bonus. A job I wouldn't want.