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Posted 13th Apr 2023
So update on my VW Golf 1.5TSI: 6 weeks after buying the 21 plate (with 43k mileage) from a large dealership I got the amber alert for checking the brake pads. I was advised by the dealership to take it to VW due to the warranty. Taking it to VW, they've now advised that all of the brake pads need replacing (currently 3mm) at a cost of £450. I appreciate it will be cheaper at a normal garage. But in terms of only having the car 6 weeks and driving it around 1000 miles, any advice on how to approach the dealer who've been unhelpful up to this point? Or have I no hope in getting help with this cost? They did say previously that wear and tear isn't covered but I didn't expect this so soon into my purchase.
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Anonymous User
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sorted byThey are extracting the urine with the price though, I'd definitely be going to an independent garage for that job.
Take all of that to the garage that you bought it from them and calmly explain to them that while you appreciate that on paper the card is roadworthy, you expect that prior to purchase basic maintenance tasks would be carried out and would appreciate it if they could resolve the problem ASAP. I think you've got a chance with the pads, but tbh you should have checked the tyres yourself when you looked at the car and asked for them to be changed as part of the sale.
Go all in for the pads, and then perhaps offer a compromise where you pay for the parts and they cover the labour.
When the car was sold did the garage say anything to lead you to believe the car would be maintenance free for the next year or whatever?
Ask them to change the brakes or you will take the complaint to their head office or you will reject the car. (edited)
Sadly though I bet they will say ...'buyer beware...'