Descale light on Morphy Richards 43330 power steam elite

Posted 2nd Mar 2017
Seeking advice on my steam iron.

I have a Morphy Richards model 43330 power steam elite.

As per the instructions I have emptied the water tank poured about half tank worth of water swirled and emptied the tank throughly ensured that the screw is tight and switched on.

The descale light would not switch off. Repeated the above process several times but the light would not switch off.

I rang MR helpline and was told to rinse with deionised water. Tried the whole process several times and left it overnight as well with the water in the tank before emptying it.

Rang again and was told that I may have trapped air so was asked to leave the chamber open for two hours before replacing the screw and failing that I would have to replace it with a new iron.

By the way they have a special deal on a new iron for existing customers.

It appears that they are more interested in flogging me with a new iron.

As soon as I switch on the iron from cold some steam comes out but light does not cut out. Steam does not come out after a while.

Any suggestions would be very much appreciated.

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