Signed up to instant ink, and all went fine. Then had a look one day and worked out that, because I don't do a lot of printing, I'd actually paid about triple what I would have paid if I bought the inks retail. So I cancelled it. I got some inks - non instant ones- and found I can't connect my phone to my printer or the printer to the internet to do the checks and see ink levels etc. I tried to register my printer and I can't. I now have one of the biggest, lightest paperweights ever.
I've tried updating the apps on the phone, cursing kicking and seeming threats. Nothing works. I've emailed HP to ask for help ( it is one of their printers) but no response yet.
Anyone got any ideas please? Why do they make things so complicated and dependent on apps?
Hardly helps the environment if it goes to a landfill.
I've tried updating the apps on the phone, cursing kicking and seeming threats. Nothing works. I've emailed HP to ask for help ( it is one of their printers) but no response yet.
Anyone got any ideas please? Why do they make things so complicated and dependent on apps?
Hardly helps the environment if it goes to a landfill.
Share with Messenger
16 Comments
sorted byRead somewhere they were being investigated due to the sub scam they were running as the bricked so many printers and refused to let them work again as lot didn't cancel they just let sub lapse and obviously no payment made.
I through it out shortly after as I struggled to get 3 different cartridges to work. It was useful as a scanner in interim but bought a 13mp document scanner.
We ran out of ink once and got zero back from them for inconvenience, just glad it was a admin printer and not used for our actual businesses
We find the £2.99 a month plan is fine and you can go up or down the plans as we have done. (edited)
Does me fine for the if photocopy and colour print.
I use my laser printer for everything else.
If you haven't already, remove all ink cartridges and reset the printer to factory settings (usually involves holding the Power button down for a few seconds while the ink cartridge door is open, but the steps in the manual may differ depending on your printer). Once reset, install the new (non-instant ink) cartridges again and try to connect
Before I do that I will try resetting, but the handbook I have only had basic instructions in 15 languages including Klingon, I think. Will try power button press. Cheers.
You need to buy retail ink.
HP Smart app: Requires the HP Smart app download. For details on local printing requirements see hp.com/go/…ing. Certain features/software are available in English language only, and differ between desktop and mobile applications. Subscription may be required. Subscription may not be available in all countries. See details at hpinstantink.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only. HP Smart Advance is not available in all countries. For more information, see hpsmart.com.
So you need to sign in to your HP account to communicate with the printer. it sucks and why I won't be buying HP again despite the free 700 pages of ink per month I signed up for.