I finally took up British Gas on their smart meter as they booked an appointment without asking.
Installed April 2023 (gas and electric) only for the installer to take away the monitoring device for inside as he said I wasn't set up on the national database. He set a return date for 28 days later but never showed up and after countless webchats with agents telling me I don't have a smart meter etc I have now been told that I was given SMETS1 and that it isn't compatible etc and I cannot have a monitor.
Anybody else had similar rubbish experience?
I now believe that moving suppliers will still see me shafted as they won't update Gen1 to Gen2
Oddly, this guide shows the same meters that I have which are meant to be SMETS2 : edfenergy.com/sit…pdf
Thanks
Installed April 2023 (gas and electric) only for the installer to take away the monitoring device for inside as he said I wasn't set up on the national database. He set a return date for 28 days later but never showed up and after countless webchats with agents telling me I don't have a smart meter etc I have now been told that I was given SMETS1 and that it isn't compatible etc and I cannot have a monitor.
Anybody else had similar rubbish experience?
I now believe that moving suppliers will still see me shafted as they won't update Gen1 to Gen2
Oddly, this guide shows the same meters that I have which are meant to be SMETS2 : edfenergy.com/sit…pdf
Thanks
Share with Messenger
20 Comments
sorted byExamples of their incompetence:
BG Homecare on boiler - annual service done in March - a few months later get a reminder letter that the annual service is overdue and to contact them to arrange - don't bother calling them and subsequently get another couple of reminder letters - eventually call them to query why I'm getting reminder letters when the annual service has been done for the year - they look into it and confirm they have a record of the annual service being done in March but can't tell me why I was being sent reminder letters - a complete waste of everyone's time
BG Homecare on boiler - slight leak - engineer called out - admittedly a very old boiler with replacement parts now hard to get - luckily, minor issue not requiring any parts - engineer spent most of the visit trying to instill fear in order to generate a lead for the BG sales team to call to arrange a quote for a replacement boiler - got visibly upset when I consistently declined
BG Homecare on oven - issue with grill element - appointment booked - engineer came, examined, ordered part and advised would be back the following week to install once part comes in - got text updates throughout - for some inexplicable reason, BG started to send the text updates to an old mobile number which, luckily, was still active - called to query why this was - they checked my account and could see no record of the old mobile number and so couldn't explain why this was happening - again, complete waste of time
BG Gas/Electric - have smart meters - stopped working over lockdown - had to literally fight with them over several phone calls to get them replaced - again, a complete waste of time
BG Gas/Electric - Funny, that they are now estimating my readings even though we have smart meters - funny that the estimations started to happen when tariffs were changing - a quick inspection showed they are underestimating the reading at the older lower tariff and over estimating at the newer higher reading - building up the will to call them about this
Gonna raise this complaint and the finally ditch these charlatans.
Then there is the obvious benefit of knowing exactly what is costing you money (e.g. I wanted to know how much my air con, hot tub etc was costing me).
Switch over for better service and prices, and the bonus of £50 free credit if you join via a referral
Appreciate it, I will give my backdated reading for June 30th and then bail.
This guy has just sent me a link to register my interest in a smart meter as it is the only way apparently..despite them only doing this already in April (edited)