I was with EE and contract was coming to an end.
Contacted EE to see if they could do a good deal on an upgrade.
EE had really poor deals and I could get a much better deal with O2
Have ported my number to O2 about 2 months ago.
Have just discovered that if people with EE mobiles try to ring me, the line does not connect.
I can however call EE mobiles.
Plusnet has the same problem.
I have an iPhone but have tried the sim in an old nokia brick phone which has the same problem.
Have done a sim swap instore at an O2 shop.
Went into an EE shop today and they said that it may be a porting problem. I then went into the O2 shop who said that said they have not seen this problem before. They have suggested contacting customer services.
Has anyone else had this type of problem before????
Contacted EE to see if they could do a good deal on an upgrade.
EE had really poor deals and I could get a much better deal with O2
Have ported my number to O2 about 2 months ago.
Have just discovered that if people with EE mobiles try to ring me, the line does not connect.
I can however call EE mobiles.
Plusnet has the same problem.
I have an iPhone but have tried the sim in an old nokia brick phone which has the same problem.
Have done a sim swap instore at an O2 shop.
Went into an EE shop today and they said that it may be a porting problem. I then went into the O2 shop who said that said they have not seen this problem before. They have suggested contacting customer services.
Has anyone else had this type of problem before????
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sorted byI will try customer services, but it seems to be an odd problem and I am not sure what to ask them to do about it
after 4 phone calls
a facebook messenger chat
an email lodging a complaint after 5 days
- this has now been sorted
Not sure if lodging an official complaint did speed up the process but the complaints team rang me ato check that it was now sorted and credited my account with £50 (edited)
First nothing worked, then out bound calls worked, except EE.
Then stopped.
Started working and texts and mobile.
No inbound calls.
After 2 days and restarting my phone a few times all was fine.
have tried phone restart
the problem continues
(edited)
have also tried in an old nokia brick phone which it too old to have network settings
So a sim swap.
I've known similar troubles . It's odd but SIM card can cause this (edited)
still have the problem
Open an official complaint with customer services and it will get actioned much faster. The problem likely is with o2. Sometimes the porting is not done correctly which means o2 thinks your number is still owned by o2 which makes you unreachable (only to from o2 and it's mvnos) since they are routing calls to you incorrectly (edited)
Did sim swap instore on Friday 7th
Had also contacted O2 on Friday 7th using facebook messenger after sim swap.
Rang on sat 8th - told it would be sorted in 4 hours
Rang on Sunday 9th - told to ring on Monday. (I queried this because Monday was bank holiday)
Rang on Monday 10th - told it was bank holiday so they would raise the issue to high level support team on Tuesday and it could take 4-24 hours to resolve.
It was still not sorted, so I took your advice and opened an official complaint with O2 on Wednesday 12th at 00:03
Got a reply from messenger on Friday 14th saying it was now sorted.
Also had call from O2 complaints team on Friday 14th
- - explained concerns that it had taken a week to sort this (while mum was in hospital with plusnet phone so could not call me)
- explained that I had called O2 customer services
O2 have apologised and credited £50 to my account
Ported to O2
Mobiles on the EE network can not call me, but I am able to call EE numbers