Id Mobile Deals

Id Mobile Deals & Offers

30 deals 1,508 comments
Buy the new Sony Xperia XA2 - £19.99pm x 24 months - and get a pair of Sony headphones (WH-H800/h.ear on 2 Mini Wireless), worth £169.99. @ id mobile
44°
Found 15th FebFound 15th Feb
Buy a new xperia xa2 and receive a pair of Sony headphones worth £169.99 If you're one of those kinda people who likes to be locked in to a contract for 24 months, and like free gi… Read more
The good thing with ID is Wifi Calling works like Three, you won’t find the other resellers gaining access, not even Virgin on EE.
Original Poster
iDmobile1 m ago

Oh no IramE, we're disappointed to hear this from you. Can you give us any …Oh no IramE, we're disappointed to hear this from you. Can you give us any other information on if you have ever been with us or experienced a problem yourself?


Hello id mobile, because I've posted this, is there any chance of a bit of commission?! Nod nod wink wink
Oh no IramE, we're disappointed to hear this from you. Can you give us any other information on if you have ever been with us or experienced a problem yourself?
Avoid avoid avoid! Just read the reviews online about the network and save yourself the hassle.

It would've been a good deal had it not been with I'd.
Original Poster
sdoherty10004 m ago

You don’t get tickets though


No I know, I don't know why that picture is there, come on supermods sort this sh!t out. Lol
iD Mobile - 2.25GB 4g data (rollover), 250 mins, 5,000 texts
232°
Found 26th Dec 2017Found 26th Dec 2017
Great fow low minute users as there is a decent amount of data. I know it's iD so customer service could be crap. 250 mins 5,000 texts 2.25 GB 4g data You can choose to limit yo… Read more
It is possible to reduce the cap to £1 if you know what you're doing. The website does not validate the contents of the form being posted back to the server - simply edit the page and change the correct variable to 1.00.



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Edited by: "psynnott" 22nd Jan
fiqqer22 h, 58 m ago

fiqqer1 s agoI cancelled within 2 weeks. They took no notice and …fiqqer1 s agoI cancelled within 2 weeks. They took no notice and continued to charge - they then took out 15x the initial payment when I instructed the bank to stop the payment after two months of taking payment for no service. I didn't just pay them. They robbed me then gave me a bad credit rating anyway.


Three options -

a) Follow their complaints procedure... once it gets to the ombudsman they'll either fix it or the ombudsman makes them.
b) A polite but pointed e-mail to the CEO also helps clear these type of things up faster too...
c) Be nice to the nerdy guy in CPW store, they'll have access to internal contacts and numbers to fix things.
Original Poster
fiqqer1 h, 21 m ago

fiqqer1 s agoI cancelled within 2 weeks. They took no notice and …fiqqer1 s agoI cancelled within 2 weeks. They took no notice and continued to charge - they then took out 15x the initial payment when I instructed the bank to stop the payment after two months of taking payment for no service. I didn't just pay them. They robbed me then gave me a bad credit rating anyway.


Take legal action against them
wildecat2 h, 13 m ago

You have to pay them occasionally dear. They even take card payment via …You have to pay them occasionally dear. They even take card payment via their website and app.



wildecat2 h, 13 m ago

You have to pay them occasionally dear. They even take card payment via …You have to pay them occasionally dear. They even take card payment via their website and app.


fiqqer1 s ago

I cancelled within 2 weeks. They took no notice and continued to charge - they then took out 15x the initial payment when I instructed the bank to stop the payment after two months of taking payment for no service. I didn't just pay them. They robbed me then gave me a bad credit rating anyway.
fiqqer3rd Jan

unfortunately I got tempted by a deal on this site. How I wish I hadn't. …unfortunately I got tempted by a deal on this site. How I wish I hadn't. I now have a bad credit rating because of them. All for the sake of a £5 "deal". Steer well clear.


You have to pay them occasionally dear.
They even take card payment via their website and app.
Huawei P10 PLUS NO upfront £15.99/month /  24 month contract £383.76 , 300 mins,5000 texts,500mb data.@ iD Mobile
493°Expired
Found 24th Dec 2017Found 24th Dec 2017
Huawei P10 PLUS £15.99/month NO upfront 24 month contract, 300 mins,5000 texts,500mb data. Doesn't get much cheaper. £383.76 over 2 years.
Any movement guys ?
JCobbs10 h, 27 m ago

.... Time will tell, £384 for 24 months is mad! Sim free retails for £449 a ….... Time will tell, £384 for 24 months is mad! Sim free retails for £449 at CPW (Parent company). Considering the standard P10 (non plus) tariffs were more expensive I'm going with pricing error on this one. Most companies will cancel the order if they spot the error before dispatch.


Thank you that makes me feel better- I came back to order it after realising how good a deal it was!
Well I'm not desperate - it's for the missus - she dropped her phone in the sink and of course she can not longer FaceBook with it, I'm already paying £10/month with GiffGaff so an extra £5.99 made this deal seem very good (I was even going to stretch to the £17.99 for the 1Gb data version!)
She can use her laptop for FaceBook in the meanwhile (the phone stills works as a phone, texting isn't easy as the screen can't quite work), so I guess I should wait for the sales...
aLV4261 h, 5 m ago

Appreciate the info (I think - as you have just made my decisions even …Appreciate the info (I think - as you have just made my decisions even harder now!). I don't want to wait, but I reckon if I do I'll get a better deal, ah the curse of HotUKdeals!


And just to make your decision even harder I would also look into the Huawei Honor 9 (Currently £299 for dual sim on amazon) and Honor V10 both great alternatives at a cheaper price point. Unless your desperate I would wait for the P11 announcement (Estimate - Feb 2018) will see further price drops on the mentioned devices.
samran12315 m ago

it will be honoured, I think it's their stock running low, just after the …it will be honoured, I think it's their stock running low, just after the post the blue went off line and now black and gold!

.... Time will tell, £384 for 24 months is mad! Sim free retails for £449 at CPW (Parent company). Considering the standard P10 (non plus) tariffs were more expensive I'm going with pricing error on this one. Most companies will cancel the order if they spot the error before dispatch.
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iD Mobile 1,000 mins, 2.5gb 4g data(rollover) & 5,000 texts - £7 uSwitch exclusive
211°Expired
Found 1st Dec 2017Found 1st Dec 2017
For £7/mth you get 1,000 minutes 5,000 texts 2.5GB of 4G data on rollover. You can choose to limit your bill to no more than £5 over the tariff price. Also you can roll your… Read more
I went with Smarty.co.uk in the end - £7.50 for 2GB - a smooth transfer so far happy
yes,
noeltech20001st Dec

ID Mobile . Sent me out a sim on a deal .. I returned it within the 14 …ID Mobile . Sent me out a sim on a deal .. I returned it within the 14 days because I couldn't get signal at home.. I phoned their rep and he said would cancel the deal . I heard nothing more about this until one day i checked my credit score and found a mark against me by ID mobile for non payment ... Make your own mind up and see other posts.



same thing happened with me. You phone up to cancel within 14 days. They wont do anything. They wont tell you. They will just deduct as much money as they can from your account, give you a bad credit rating and then get a debt collection company to continue chasing for payments that should have been cancelled but they deliberately fail to act on telephone requests. They will only act on written cancellations . All this for a £7 deal!! really the company is scum.
Edited by: "fiqqer" 15th Dec 2017
This provider MIGHT be alright, but tbh I can do without the hassle. Might try Smarty
Weren't they doing 2.25GB for £5?
Took a rolling contract. Dropping signal and internet connection on daily basis. They run off Three network so I thought I'd have the same quality for less money. Unfortunately it wasn't the case. Cancelled the contract yesterday. Hopefully they won't leave marks on my credit score as they did to many people. If you really want to give them a go read some reviews on trust pilot first.
iD Mobile 500 mins, 5,000 texts, 500MB 4g data on roll over - great for low users
77°Expired
Found 24th Nov 2017Found 24th Nov 2017
For £3.99/mth you get 500 minutes, 5,000 texts and 500MB of 4G data on rollover. You can choose to limit your bill to no more than £5 over the tariff price. Also you can roll y… Read more
Tom014 h, 1 m ago

Way better …Way better deal..https://www.uswitch.com/mobiles/sim_only_deal/d4ca3749cddc4697b239a45b0161895304b8235a?comparison=cz1tb250aGx5X2Nvc3QmcD0vbW9iaWxlcy9jb21wYXJlL3NpbV9vbmx5X2RlYWxzLyZwbz0z


Well that depends on your usage.
iD Pay Monthly Black Friday special -  1 Month SIM, 250 Minutes, 5000 Texts, 2.25GB 4G Data £5 per month @ iD Mobile
370°Expired
Found 23rd Nov 2017Found 23rd Nov 2017
Great price for a low use sim from iDMobile. 2.5GB for £5 with a 30 day contract is not to be sniffed at in my opinion! Terms Our plansAll pay monthly phone and SIM Only… Read more
Editor Get dealGet deal
iDmobile7 m ago

Hi neilm22, we're sorry to hear that you had poor coverage in your area …Hi neilm22, we're sorry to hear that you had poor coverage in your area but glad that you were able to cancel your contract within 14-days, we would hate for you to pay for something you can use. Please drop our Social Media Team a message so they can look into covering the £1.11 for you. iD Mobile.facebook.com/idmobileuk/twitter.com/id_mobile_uk


I have messaged. It was actually £1.22 ha ha.
These sorts of gestures actually show what sort of company you are. I was gutted to have no reception because 2.25gb would have been good for my wife's contract because most months she hardly uses 250mb (mostly on wifi) but it's good to have that data just in case all for only £5. Should my 3 reception improve I would definitely look at joining your network again with 1 or 2 contracts.
neilm221st Jan

I cancelled my contract. Reception was non existent in my house. Didn't …I cancelled my contract. Reception was non existent in my house. Didn't use the SIM and still got charged £1.11. Classy.


Hi neilm22, we're sorry to hear that you had poor coverage in your area but glad that you were able to cancel your contract within 14-days, we would hate for you to pay for something you can use. Please drop our Social Media Team a message so they can look into covering the £1.11 for you.
iD Mobile.
I cancelled my contract. Reception was non existent in my house. Didn't use the SIM and still got charged £1.11. Classy.
iDmobile10 h, 49 m ago

Hi LaTercia, I am afraid you would be unable to port your number from one …Hi LaTercia, I am afraid you would be unable to port your number from one iD account to another, that's correct.We couldn't guarantee that a ''triangular port' (where you port to another network, then back to us) would be sucessful, howsoever, can advise that this has worked for many customers in the past. Taking this risk would be at your own discretion.If you need any further advice then please do not hesitate to contact our Social Media Team over on Facebook or Twitter, they are always more than happy to help. iD Mobile.facebook.com/idmobileuk/twitter.com/id_mobile_uk


Sounds a bit iffy doing a port with ID then, but actually quite glad you don't let customers switch to a better tariff as it prompted me to move elsewhere which gives me a better deal and with a good network, so worked out well.
LaTerciaReal13th Dec

Thought it might be worth asking here...I'm on a ID £5 tariff from a while …Thought it might be worth asking here...I'm on a ID £5 tariff from a while back and on triple data but they've just sneakily reduced it to double (it was only meant to last a year and it's been longer so they're free to do that), so this deal would be good, but...I presume they won't let me port my number to a new contract. So will I be safe porting out to a PAYG and porting back in? Timing will presumably be important to avoid paying too much on the PAYG (which I'll have to credit) and to not run the ID contracts concurrently for too long. Main thing is I can't risk losing my number.


Hi LaTercia, I am afraid you would be unable to port your number from one iD account to another, that's correct.

We couldn't guarantee that a ''triangular port' (where you port to another network, then back to us) would be sucessful, howsoever, can advise that this has worked for many customers in the past. Taking this risk would be at your own discretion.

If you need any further advice then please do not hesitate to contact our Social Media Team over on Facebook or Twitter, they are always more than happy to help.

iD Mobile.

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Free (and easy!) 50% data upgrade on iD Mobile on £5mth pay monthly deal to 1.5GB inc.rollover (maybe other deals too?)
169°Expired
Found 17th Nov 2017Found 17th Nov 2017
Worth posting as people used to complain here once on iD you couldn't switch to a better deal without switching away and then back, but you obviously can now - just switched from t… Read more
Get dealGet deal
Just checked my app only offering the extra data with less minutes?? Down from 500 mins to 250!
Thanks
Original Poster
jayzee11 h, 57 m ago

Hello can you use this deal as a new customer? Thanks


Yes, but it's not an upgrade it's just the deal at the moment. It used to be difficult as an existing customer to switch to a new better deal on iD if one came out like this one previously - now it's not, hence me flagging it up.
Hello can you use this deal as a new customer? Thanks
Original Poster
jimjim793 m ago

when i phoned to leave sighting a better deal else where convince me to …when i phoned to leave sighting a better deal else where convince me to stay by offering 2000 mins5000 txt2GB data£5 a month rolling contractmight be worth a shot for some of you,


Wow. TBH the original deal seems good enough, does what I need, not going to get greedy
2.5gb 4G Data - 1000 Minutes - 5000Texts - 30 Days Sim Only @ iD Mobile £7 Month (via uSwitch)
111°Expired
Found 12th Oct 2017Found 12th Oct 2017
2.5GB 4G Data 1000 Minutes 5000 Texts 30 Days Sim £7 Month https://www.idmobile.co.uk/shop/plans/sim-only-deals Roaming at no extra cost in 50 locations All iD Mobile… Read more
Please be aware of porting charges!!!

I took out a 30 day contract with ID a few months back while I waited for a great 12 month deal to come along. I've now switched but my final bill included £7.24 of porting charges. First mobile operator who's charged me to transfer my phone number. 😞
staff at store would not help. gave the wrong number to call. need to find the correct one myself.

Customer service was terrible. just request pac code. and they hanged up. no call back whatsoever. will never get close to carphonewarehouse.
poor company . I agree. Watch your credit score
FootieLad1 h, 6 m ago

How so, was it bad coverage? I thought three's network coverage was great.


Some people just like a whinge, I wouldn't worry

Coverage is so subjective it's pointless debating the relative merits. If people are happy with the coverage they get, great. But what's the point of saying "vodaphone's coverage is awesome, EE's is terrible" when it's just what works for them and, in general, EE have much better coverage of the UK?
Edited by: "woldranger" 16th Oct 2017
HairyPotter7 h, 39 m ago

... very poor company though. Avoid, there are better providers out there …... very poor company though. Avoid, there are better providers out there even if the numbers are attractive.


How so, was it bad coverage? I thought three's network coverage was great.
2GB 4G Data - 500 Minutes - 5000 Texts - 30 Days Sim @ iD Mobile (uSwitch Exclusive) £7 Month
-41°Expired
Found 3rd Oct 2017Found 3rd Oct 2017
2GB 4G Data 500 Minutes 5000 Texts 30 Days Sim £7 Month Roaming at no extra cost in 50 locations All iD Mobile plans let you use your UK monthly data, calls and texts all… Read more
Avoid ID Mobile
Its not even a good deal and you know the moment you go over any of your allowance they will take you to the cleaners.
iD Mobile 1 month -  500 mins, 5,000 texts, 500MB 4g data (good for low users)
173°Expired
Found 14th Sep 2017Found 14th Sep 2017
For £3.99/mth you get 500 minutes (was 250), 5,000 texts and 500MB of 4G data on rollover. You can choose to limit your bill to no more than £5 over the tariff price. Also you can … Read more
HairyPotter16th Oct

truly awful company


Hi HairyPotter, is there a particular reason you feel this way? Is there anything we can help with?

- iD Mobile
unidentified20th Oct

Am glad I read all of this.Was actually considering this bunch, but apart …Am glad I read all of this.Was actually considering this bunch, but apart from their poor practice of now giving half the data this month as they did last month, but at the same price - it sounds like they are total shysters.


Hi Unidentified, our deals do change on a regular basis, while we may offer less data this month, it is always subject to change.

- iD Mobile
jomay10th Oct

My problem (resetting a password) was eventually fixed, but it was a very …My problem (resetting a password) was eventually fixed, but it was a very frustrating experience. Here's what happened:1) Called customer services; they said they cannot deal with it, I have to go to a Carphone warehouse shop (which is pretty inconvenient and took almost 1h of _my precious_ time).2) The carphone warehouse shop assistent tells me he cannot do anything about it, not even a refund. He was very friendly and called the ID mobile hotline insisting the issue should be fixed. He managed to get the tech team involved.3) I didn't hear back for 3 business days. The clock was ticking on the 14 day statutory right to refund, so I called customer services again. He tried to send me to Carphone warehouse again. He was desperate to get rid of me and made several nonsense suggestions (like retrying the website which hadn't worked many times before). I had to insist that he contacts the tech team or escalates it somehow - otherwise I would need a refund and if nessecary I would pass on the matter to a small claims court. He almost hang up on me. Finally he gave in and contacted the tech team.I think two days later the issue was fixed. ID Mobile didn't tell me (via text/email), I simply retried.My suggestions:a) give refunds more easily if you cannot deal with issues at the beginning of payg/contract. I hadn't spend any money on my payg sim yet.b) communicate progress more clearly and when the problem is fixed.c) create a ticket for the issue and track it. I think customer services didn't know I had called before, didn't know if tech support had looked into it and didn't know the status.d) improve your tech backend or teach customer services how to deal with (common?) problems. It's ridiculous that the website didn't allow to reset the password for a payg account.I'm not working for you, but it felt like I did.


Hi jomay,

We are disapointed to hear that our Customer Service Team sent you into your local Carphone Warehouse Store, you're aware that they are unable to help and we understand that this must have been frustrating.

We apologise for the way in which our Customer Service Team handled your issues, it is not acceptable to pass you from pillar to post.

We would like to feed your experience back to our Customer Service Team Managers, are you able to drop our Social Media Team a message? They can be found over on Facebook or Twitter.

iD Mobile.
Am glad I read all of this.

Was actually considering this bunch, but apart from their poor practice of now giving half the data this month as they did last month, but at the same price - it sounds like they are total shysters.
truly awful company
iD Mobile 500 mins, 500 MB, 5000 texts. Includes Data Rollover and Capping - £3.99
447°Expired
Found 11th Aug 2017Found 11th Aug 2017
Back to school deals. This is enough for the kids and capping too Existing - iD Mobile 500 mins, 500 MB, 5000 texts. iD have doubled the minutes of this plan - £3.99 New - iD… Read more
noeltech200016th Aug

id mobile ...Beware.. poor customer service . watch your credit rating …id mobile ...Beware.. poor customer service . watch your credit rating ...etc



Not just poor customer service - incompetent - after requesting termination of contract and paying for 2 additional months they still did nothing and were still taking money via direct debit. I refused to pay and they then took £130 from my bank account and gave me a bad credit rating which has affected it badly and I will continue to suffer for the next 5 years. This for a £5 deal. This feels like a burglary to me.

It is sold as one month rolling but they take out the equivalent of 2 years when you cancel - even within the notice period. The company is staffed by liars and crooks.
Edited by: "fiqqer" 19th Sep 2017
NO NO NO UNDER NO CIRCUMSTANCES GO WITH THE **** COMPANY TO EXIST SINCE UMBRELLA COROPORATION..
I took out a SIM only deal with them to cancel it 7 days later, due to crap coverage in my area. Agreed on the phone and within t&cs this could be done without any issue. I destroyed the sin and I cancelled the direct debit but without telling me they continued to bill me. I called them 9 times over a 5month period each time took 30mins to get through to someone who had no idea to deal with my case. Each then told me not to worry it would be sorted.
Then they set the debt collectors on me for £25 I didn't owe them. After more phone calls and still no resolution, slaying them on Facebook and Twitter was the only way they would sort it. A **** COMPANY with a shocking attitude towards customers. So with all the time equalling a full days work and the stress of debt collectors they refused to offer me any compensation... use Plusnet they are cheaper and their customer service is amazing.
preecey1 h, 31 m ago

Unfortunately it does matter - Three and iD don't permit the use of their …Unfortunately it does matter - Three and iD don't permit the use of their SIMs in any 2G device, regardless of whether you plan to use the internet or not.Three actually doesn't have a 2G network anyway, except in rare circumstances where there isn't a 3G or 4G signal and it piggybacks on EE's 2G network.Your best bet would be to choose another network that allows 2G devices.That's pretty much any other UK network, including Virgin, Asda, Plusnet and BT.

Thank you for your help! This news is completely new to me haha :-)
chrisgunn12324 m ago

I believe they're 2G but would that matter if they don't use the internet? …I believe they're 2G but would that matter if they don't use the internet?


Unfortunately it does matter - Three and iD don't permit the use of their SIMs in any 2G device, regardless of whether you plan to use the internet or not.

Three actually doesn't have a 2G network anyway, except in rare circumstances where there isn't a 3G or 4G signal and it piggybacks on EE's 2G network.

Your best bet would be to choose another network that allows 2G devices.

That's pretty much any other UK network, including Virgin, Asda, Plusnet and BT.
preecey1 h, 51 m ago

I hope your parents' phones are 3G capable, not 2G only. The reason being …I hope your parents' phones are 3G capable, not 2G only. The reason being is that Three and iD SIMs won't work in 2G only phones.

I believe they're 2G but would that matter if they don't use the internet?
iD Mobile 500 mins, 2GB 4g data on rollover, 5,000 texts - uswitch exclusive £6/month
262°Expired
Found 6th Aug 2017Found 6th Aug 2017
For £6/mth you get the 500 minutes, 5,000 texts, 2GB 4G data on rollover. You can choose the one plan contract, meaning you can limit your bill to no more than £5 over the tariff p… Read more
arcticchimp6th Aug

Both ID and TPO have terrible customer service from personal experience. …Both ID and TPO have terrible customer service from personal experience. No harm giving them a go to save money but if something does go wrong just switch to a different network.


With ID mobile its not as simple as switching - you have to give 30 days notice and depending on when you give notice you have to pay for that month and the next month - or in my case also the following month and then another month... until I decided they have taken enough of my money and just cancelled my direct debit from my bank. They then took out over £130 from my bank account without authorisation - their terms and conditions allow them to do this - and they then gave me a bad credit rating.
Edited by: "fiqqer" 19th Sep 2017
balluji6th Aug

Anyone know what happened to the takeaway tariff? Can't find info. Looking …Anyone know what happened to the takeaway tariff? Can't find info. Looking to travel outside Europe


Hi Balluju, our plans have changed over the past few months and we no long offer the Takeaway plan. We not have one plan for all, this include data rollover, the ability to cap the account and inclusive EU Roaming.
woldranger2 h, 30 m ago

Who does? Look through the reviews of the other telecom companies and see …Who does? Look through the reviews of the other telecom companies and see how many get 5* ratings...



Yeah you are right. They all seem to have bad eggs somwhere ;-)
LewisIOM2 h, 2 m ago

They don't seem to have good reviews have they? Hot for the price though.

Who does? Look through the reviews of the other telecom companies and see how many get 5* ratings...
They don't seem to have good reviews have they? Hot for the price though.
Samsung galaxy s8 64gb ID mobile £35.99pm for 24mths + £19.99 upfront total £883.75 via Uswitch
36°Expired
Found 13th May 2017Found 13th May 2017
Samsung galaxy s8 64gb on ID mobile through uswitch. 2000 minutes 5000 texts and 4gb of data. £35.99 a month with £19.99 upfront Seems like a decent deal not sure Wat ID mobile a… Read more
iDmobile18th May

Hi noeltech, we are disappointed to see you feel this way. Are you an iD …Hi noeltech, we are disappointed to see you feel this way. Are you an iD Mobile customer? Is there anything we can help with?

​i ordered a sim deal but on arrival i could not get signal. i phoned your rep and cancelled sim under 14 day law. he said just to cut sim up which i did. a while after that i got my experion credit report and id mobile had put a mark against me. i was disgusted with this and wrote to experian and complained. thanks
monkeyhanger75

I relly don't know what you can do to help, my wife was treated very … I relly don't know what you can do to help, my wife was treated very shabbily recently by ID and we've both vowed to avoid ID in future.At the end of an O2 contract, my wife decided to go SIM only for a few months to let the Samsung S8's price drop a bit on a new contract. She went to our local CPW and selected an ID SIM monthly deal. Activated it on her current Samsung S6 with her PAC code from O2 (to retain her number) and all was well for 3 hours. She got a message saying "sorry you are leaving ID", and called ID up to sort it out as her phone had reverted to PAYG. 35 mins in a queue she got through and was told repeatedly that it would take 5 days to reactivate her monthly account. She did not want to be without her phone number for 5 days and so asked for a PAC code so she could get straight out of this mess. The ID rep then said it would take 6 days to generate a PAC and 3-5 days to sort her monthly service. The wife was quite sure that a PAC code can be generated instantly but the rep was having none of it and wanted the wife to wait 5 days for things to sort themselves out. Half an hour of arguing later (65 mins on the phone total) for a PAC code and she terminated the call and went to CPW. The CPW rep rang ID and asked for a PAC code and was met with the same untrue story that it takes days to get a PAC code The CPW rep told the ID rep that he was lying and a PAC code can be generated instantly. The ID rep relented and gave up the PAC code and my wife ended up with a new contract on an S8 price matched to Mobilephones.co.uk, with the EE network.No way will we try ID again.



Hi monkeyhander75, it is disappointing to hear that your Wife faced these issues during her short time with iD Mobile, it is alarming to hear that her contact was disconnected without her consent. We appreciate that you do not wish to continue with iD Mobile, however, we would like to feedback your complaint regarding your Customer Service Experience, no customer should be treated in the way you have described. Please message us over on Facebook or Twitter with the full complaint details; we will then escalate this to the Customer Service Team Managers and this will be addressed internally and used to make improvements going forward. Thank you for your time.
iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
iDmobile

Hi monkeyhander75, we are sorry to hear you have not had a great … Hi monkeyhander75, we are sorry to hear you have not had a great experience, can you provide us with some further information so we can help?



I relly don't know what you can do to help, my wife was treated very shabbily recently by ID and we've both vowed to avoid ID in future.

At the end of an O2 contract, my wife decided to go SIM only for a few months to let the Samsung S8's price drop a bit on a new contract. She went to our local CPW and selected an ID SIM monthly deal. Activated it on her current Samsung S6 with her PAC code from O2 (to retain her number) and all was well for 3 hours. She got a message saying "sorry you are leaving ID", and called ID up to sort it out as her phone had reverted to PAYG.

35 mins in a queue she got through and was told repeatedly that it would take 5 days to reactivate her monthly account. She did not want to be without her phone number for 5 days and so asked for a PAC code so she could get straight out of this mess. The ID rep then said it would take 6 days to generate a PAC and 3-5 days to sort her monthly service. The wife was quite sure that a PAC code can be generated instantly but the rep was having none of it and wanted the wife to wait 5 days for things to sort themselves out. Half an hour of arguing later (65 mins on the phone total) for a PAC code and she terminated the call and went to CPW. The CPW rep rang ID and asked for a PAC code and was met with the same untrue story that it takes days to get a PAC code The CPW rep told the ID rep that he was lying and a PAC code can be generated instantly. The ID rep relented and gave up the PAC code and my wife ended up with a new contract on an S8 price matched to Mobilephones.co.uk, with the EE network.

No way will we try ID again.
noeltech2000

Id Mobile not good ... beware



Hi noeltech, we are disappointed to see you feel this way. Are you an iD Mobile customer? Is there anything we can help with?
monkeyhanger75

ID mobile are abysmal, they cock-up frequently and lie about it - look … ID mobile are abysmal, they cock-up frequently and lie about it - look them up anywhere, they have very bad reviews for their services.



Hi monkeyhander75, we are sorry to hear you have not had a great experience, can you provide us with some further information so we can help?
Sim only - 1.5GB 4G Data, 250 mins, 5000 texts @ just £5 a month, rolling @ ID Mobile
512°Expired
Found 14th Apr 2017Found 14th Apr 2017
30 Days rolling 1.5GB of 4G data 250 mins 5000 texts Data rollover What more do you want for a fiver...
Get dealGet deal
01adrian0123rd Apr

I too have had my credit score trashed for owing £1.88, don't cancel the …I too have had my credit score trashed for owing £1.88, don't cancel the direct debit as they won't bill you, I gave them 30 days notice, I've payed the £1.88 but my credit score says seriously in arrears (CARPHONE WAREHOUSE - ID), a email or bill would have been nice first before shifting on there customers, I'll never use them again, avoid as I can't get credit anymore now

After 2 emails id mobile have removed the trashed comments on my credit score
I got this sim 6 weeks ago and realised they have increased the minutes from 250 to 500. I called them to as if they can increase my current plan to match their current offer and got 508mins, 7581txts & 2.3GB data for the same £5 / month. Thats a good result if I may say so.
Looks like a great deal, especially now that all providers have free EU roaming (by law). ID used to have a terrible policy when it came to roaming abroad but now this looks like a very attractive offer
CosmicAero

what's the catch?


I was with ID for two months and the catch is - when you buy a bundle you also have to top up £5 and no​ matter how carefully you manage your bundle your £5 will magically disappear - expect your bundle to cost £5 more than they advertise.
Does anyone know if these can be used with an old style 2G handset ? - I know '3' block customers who do that, but was wondering if it worked the same with ID Mobile (as they use 3's network).
SIM only deal - iD (Operated By 3) £5 per Month - 1.5GB Data. 250mins. 5000texts.
737°Expired
Found 18th Feb 2017Found 18th Feb 2017
Limited time offer! 1.5GB 4G data 250 mins 5000 texts 1 month £5.00 Compare to Other Sim Only deals at £5.... This Offer Seem's like you can't go wrong....
Banned
Which network do they use?
bresslaw73

It is now sorted via facebook, you have repaid the money I paid after … It is now sorted via facebook, you have repaid the money I paid after admitting that your Customer Services were wrong and had not deactivated my second sim when requested. ID had sent me a letter saying that you were going to pass the £10 debt to a debt collection agency - I hope that this has not affected my credit rating. It seems that if you want to get action from your ID you have to resort to places like this or social media, your Customer Services team are hopeless. When I said I was leaving their attitude was "ok great, we will disconnect on 18th March - have a nice day and is there anything else I can do for you?"



Hi bresslaw73, we are disappointed to hear you have not had a great service from the Customer Service Team, are you able to contact our Social Media Team with details of this? They will be able to escalate this to the Customer Services Managers to address. We appreciate you sharing this experience with us, we are always looking for ways in which we can improve our service and do rely on customer feedback to make sure the service we do offer is first class at all times.

If you speak to our Social Media Team they can also address your concerns regarding your credit file and can hopefully put your mind at ease.

- iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
thethinwhiteduke

This deal is finished now - no?


Hi there, this deal has now finished, however, you can find all of our current deals here on our website: idmobile.co.uk/

If you need any assistance, please do not hesitate to contact us as we are always happy to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
wacko911

Had to phone iD to get my voicemail turned off on my new SIM and was … Had to phone iD to get my voicemail turned off on my new SIM and was expecting a nightmare after reading all the post on here. Must say customer service was first class.


Thank you for sharing your experience, we are glad to see you found it easy to turn your voicemail off. We are always happy to help so if you need a\nything please do not hesitate to contact us.

-iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

This deal is finished now - no?
id mobile £10 1 month contract Flexible cap on spending 500  minutes 5000  texts 5GB  data PLUS free £5 OFF @ ID Mobile
259°Expired
Found 16th Feb 2017Found 16th Feb 2017
1 month contract Flexible cap on spending 500 minutes 5000 texts 5GB data £5 for all new 1 month sim only contract http://www.quidco.com/id-mobile/
Get dealGet deal
I get this but 2gb for £5 or maybe they reduced my minutes to 250 idk and idc
noelphobic

They did respond promptly and my data allowance has now been increased to … They did respond promptly and my data allowance has now been increased to 5GB, which I'm really pleased with so will be continuing with my SIM only plan for my phone for the foreseeable future.Unfortunately I will be cancelling the iD data only plan that I use for my MiFi, as EE are currently offering 32GB for £14.50 and I'm paying £15 for 5GB. I did ask but iD were unable to match it or offer me anything better than my current deal. Unfo



Hi, noelphobic. We are so pleased to hear that the Social Team were able to assist you an resolve your issue, thanks so much for your response!

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
iDmobile

Hi, noelphobic. Have you had a response via Facebook? They usually … Hi, noelphobic. Have you had a response via Facebook? They usually respond pretty quickly.iD Mobile.facebook.com/idmobileuk/twitter.com/id_mobile_uk



They did respond promptly and my data allowance has now been increased to 5GB, which I'm really pleased with so will be continuing with my SIM only plan for my phone for the foreseeable future.

Unfortunately I will be cancelling the iD data only plan that I use for my MiFi, as EE are currently offering 32GB for £14.50 and I'm paying £15 for 5GB. I did ask but iD were unable to match it or offer me anything better than my current deal.

Unfo
Threlly

I had a few 'words' with iD.They've offered to upgrade me to the new deal … I had a few 'words' with iD.They've offered to upgrade me to the new deal as an existing customer.I'll report back when it's complete.Watch this space.



Hi Threlly, did everything go ok? Do you require any assistance?

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

noelphobic

I've looked at the upgrade options on my account, and this isn't one of … I've looked at the upgrade options on my account, and this isn't one of them. It seems odd, considering it gives me the option to downgrade - currently paying £10 a month and it's given me the option to move to a £4 a month deal. I've sent them a Facebook message. If I don't get a response I'll ring them tomorrow and if they won't move me on to this deal I'll ask for my PAC. Thinking of moving anyway.



Hi, noelphobic. Have you had a response via Facebook? They usually respond pretty quickly.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk
iD Mobile Sim Only 500 minutes / 5GB Data / 5000 texts for £10 per month plus £5 Quidco
86°Expired
Found 27th Jan 2017Found 27th Jan 2017
Not a bad deal for a decent amount of minutes and data (4G) iD Pay Monthly SIM - £10 pcm plus £5 with Quidco 500 minutes 5000 texts 5GB data Extra 500MB during the first month… Read more
Get dealGet deal
zippy422

Can you supply an email address where I can forward my correspondence … Can you supply an email address where I can forward my correspondence with Quidco ??



Hi zippy422, it would be best to get in touch with our social media team to get this looked at.

facebook.com/idmobileuk
twitter.com/id_mobile_uk
iDmobile

Hi Zippy422, All Cashback would go through Quidco as this was an offer … Hi Zippy422, All Cashback would go through Quidco as this was an offer they were running at the time. We would advise you chase this up with them.


Can you supply an email address where I can forward my correspondence with Quidco ??
zippy422

Quidco stated that ID Mobile declined the cashback after I put my claim … Quidco stated that ID Mobile declined the cashback after I put my claim in?



Hi Zippy422, All Cashback would go through Quidco as this was an offer they were running at the time. We would advise you chase this up with them.
iDmobile

Hi The_IMF, all cashback offers through Quidco must be fulfilled by … Hi The_IMF, all cashback offers through Quidco must be fulfilled by Quidco themselves so we would suggest contacting them to chase this up.


Quidco stated that ID Mobile declined the cashback after I put my claim in?
They are an administrative nightmare. Avoid lie the plague.
250 minutes  5000 texts  1.5GB data 1 month contract £5 @ iD Mobile
355°Expired
Found 29th Oct 2016Found 29th Oct 2016
This seems new.. iD mobile now has 1.5GB for £5, and 1GB is standard, not limited offer 1GB has been going for a while now, as a 'limited offer', but it looks as though that is now… Read more
Get dealGet deal
This link dose take me to main website for 1 gb
They are fine if 3s 3G/4G coverage works for you (2G EE voice/text only roaming in rural areas)
I don't get 3 (or EE) coverage at home or I'd pop for this.

am reallly happy with id.. fast reliable and capped tariff
Been on this deal for around 4 months, no complaints to far. 1.5GB is sufficient for the average user as long as your not streaming video. I'd grab this deal while you can.
0BS1D1AN

Three is great. I'm with them and love their service.


I am with them too. Prices are good. But alas, there is no signal at home. And the three app is garbage.
iD Mobile  SIMO AT USWITCH 250MINS, 5000TXT 250MB DATA PER MONTH: £4 @ ID mobile via uswitch
30°Expired
Found 2nd Sep 2016Found 2nd Sep 2016
AS TITLED £4 PER MONTH 1 MONTH ROLLING CONTRACT 250MINS 5000 TEXT 250MB CANCEL ANYTIME AS ITS ON A 1 MONTH ROLLING
Banned Get dealGet deal
I looked at this too and the cashback via Quidco is actually a better deal
Had 1 contract with them since September last year and another since January and not had any problems with either.

This isn't a good deal in my opinion - if you go through Quidco there's a fiver cashback and for £1 more you get 1gb of data.
also I cancelled in june and now I got a debt letter from them so I rang up kicking off saying I not paying so they cleared the debt but the account still active when I told them I cancelled and they said theres a delay

how can there be a delay when other contracts cancel it when you tell them to

only issue I got with them was the number wasn't new I was getting random calls and money being toted up on the cap for no reason and they don't even try to fix the issue when you say your leaving
Edited by: "accyuklad" 2nd Sep 2016
I wouldn't touch ID mobile with a barge pole. Was with them for 4 months with nothing but network issues, poor customer service and additional charges placed on my account from numbers unknown to ID mobile but still attempting to charge me!
It's also on their website, it's a capped a £5 overspend. Personally I think the £5 sim only plan which is the same but with 1gb data. This is what I have used for my daughter.
iD Mobile SIM 6GB 500m 5000t 1 month contract uswitch exclusive £12.50 via Uswitch
292°Expired
Found 26th Jul 2016Found 26th Jul 2016
Could go either way, posting a phone deal... I don't use the minutes much, and who even uses texts now there's Whats*pp? But I do need an ok amount of data, this beats the next bes… Read more
Get dealGet deal
97browng

I did that a few months ago because they had a double the data deal on … I did that a few months ago because they had a double the data deal on (this one I think) for the same price I was paying. They said at present I could not move to it and the only way to get it was to leave them and come back.I told them that if I was leaving I was not coming back and went to BT for less data but £5 cheaper. However as I have said I was very happy with them when I was with them so much so I moved my wife across to the new deal :)In fact when my 12 month deal is over with BT I will probably go back to ID.


I can confirm this too

I called yesterday and they said open a new contract, but I'll lose my number

So the only way is to leave
matt101101

Ring iD CS and ask? The worst they can say is "no".



I did that a few months ago because they had a double the data deal on (this one I think) for the same price I was paying. They said at present I could not move to it and the only way to get it was to leave them and come back.

I told them that if I was leaving I was not coming back and went to BT for less data but £5 cheaper. However as I have said I was very happy with them when I was with them so much so I moved my wife across to the new deal

In fact when my 12 month deal is over with BT I will probably go back to ID.

Edited by: "97browng" 29th Jul 2016
Mitch_s_s

Can I switch to this if I'm already on ID?


Ring iD CS and ask? The worst they can say is "no".
polly69

Went with ID after being with Tesco for 2 years and from day 1 it was a … Went with ID after being with Tesco for 2 years and from day 1 it was a joke couldn't get a signal in my house or street and i live in Birmingham, ive never had a issue before. I had 4gb of 4G but couldn't use 500mb as i never had a signal i stuck with it for 3 months until a friend rang the house and asked why my mobile was off when it was on and on the table infront of me. I contacted iD's **** poor customer service and they asked why i wanted to leave, i explained i couldn't get a signal they were not surprised. iD are a joke and its no wonder they give out loads on minutes and data its to tempt people to their service but most leave when they experience the poor signal and customer service. Im now with Life and have no such problems.


So you changed networks without checking whether the new network had a good signal in the places you spend the most time?

It's always worth grabbing a PAYG SIM to test how good the signal on a network you're thinking of signing a contract with is in the places you need it. It doesn't even have to be a SIM from the same MVNO, just one that uses the same actual network (Three, in iD's case).

Also, for what it's worth, iD aren't cheap because the signal is rubbish, they have the same signal as Three....for better or worse.
Can I switch to this if I'm already on ID?
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