Wileyfox won't get back to you, they've gone into administration.
I wish i had read these post before i invested my money on what at the time looks like a good phone at great price. Three months down the line my callers couldn't hear me and the screen is activated on its own accord every now and again. Went to carphonewarehouse where i bought it to be told that the manufacturer has to be contacted for all repairs. log a repair request on their website and all i keep getting is automated emails telling me that someone would get back to me, 2 weeks and still counting. Reading these posts now tells me that that might not even happen in my life time. I would be making a compliant to the powers that be at carphone, maybe if we get carphone to stop stocking their devices they will take UK customers seriously.
Can any one tell me how can I connect my phone to my lap top,it only recognizes it as media player not a phone, I have emailed for advice and not had a reply, I have telephoned only to get an answer m/c saying the office is open Monday to Friday 9 to 5.30 pm then the line would go dead, this was at 2.30 pm on a Friday !!!!!. Hopeless useless very poor service........
Same for me: Bought a Wileyfox Spark in May. 2 months later by first OS update, the phone hangs at reboot after Cyanogen animation. I sent 3 mails to the customer service: NO ANSWER ! They want only to make money and they don't care about people using their devices. My advice: be aware from wileyfox, customer service doesn't exist !
I was really pleased with my Wily fox Spark but after less than a month it crashed.The customer service was startlingly ad hoc .A rough (and wildly optimistic) estimate of 24hrs to get back to you and a bored and entirely indifferent person at the end of a phone line. Have given up and bought a boring Samsung.