Yeah, I updated mine and it broke the Bluetooth. Seems to be quite a common issue, but Motorola haven't bothered to release a fix. I don't think I'll buy another Motorola either. No chance of a repair coz it was sold as "refurbished" even though it was basically brand new. Super-gutted coz I really like this phone. To their credit, exdemolaptops have offered to swap it for a Moto Z Play (seeing as they have no more Moto Zs) which is still pretty good, but quite a downgrade
Yes they did. I rang them up the Friday before the last bank holiday and it was all being booked in. However i asked whether this repair would be free as its out of warranty. She went to speak to someone and then came back and said no it won't be. At which point I stated flag ship phone, just over a year old and screen repair failed within 3 months. She said she would escalate it and get back to me. Got a call on the BH Monday saying they would fix it under warranty. Took til the Thurs for it to be collected by their courier and was returned a week last weds. I haven't switched back to it yet but the screen does work. I have noticed some more scratches on the sides and I'm not convinced the screen is glued down properly. Although they have repaired it foc I probably won't be buying another Motorola. And def not a phone where bumpers/cases are a right pain to find.
How'd it go? Did they offer to fix it?
So after my post the other day my screen which was replaced less than 3 months ago has packed in. Will see tomorrow what Motorola are like for repair warranties given it was fixed at the end of Feb and the 1 year warranty ran out sometime in march. Update : So phoned the support line and it was all going ok and the lady was going to book it in etc. However I had to confirm this would be a free repair and she went away and then came back and apologised and said it would not be as its out of warranty. I explained flagship phone, expect it to last longer than this and that their repair has failed in less than 3 months etc. So she is going to escalate it with her team and get back to me so I guess we'll have to see. Whats also annoying is that I just bought an extra couple of turbo chargers early this week !!! Don't think I'll be buying Motorola again.
Haha, no complaints about the battery so far, but I want a battery mod anyway, to bulk out out a bit - it's way too slim for my fat hands (:I